Opening General Session on Monday, June 11
Dr. Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal and "all about me" customers.
Dr. Bell reveals the best practices from organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. He is considered a world-renowned authority on customer loyalty and service innovation, writing over 500 articles for many business journals, magazines and blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Money Magazine, Wall Street Journal, Huffington Post, USA Today, CEO Magazine and Entrepreneur. He has authored nine best-selling books including: the 2017 bestselling Kaleidoscope: Delivering Innovative Service That Sparkles.
As an award winning author, Dr. Bell has been endorsed by the CEO and President's of such service greats as Four Seasons Hotels, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Marriott and many others. Leadership Excellence Magazine listed him among the top 30 thought leaders in North America and Global Gurus has ranked him for the last three straight years among the top three speakers in the world on customer service.