Chip Bell
Opening General Session on Monday, June 11

Dr. Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal and "all about me" customers.

Dr. Bell reveals the best practices from organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. He is considered a world-renowned authority on customer loyalty and service innovation, writing over 500 articles for many business journals, magazines and blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Money Magazine, Wall Street Journal, Huffington Post, USA Today, CEO Magazine and Entrepreneur. He has authored nine best-selling books including: the 2017 bestselling Kaleidoscope: Delivering Innovative Service That Sparkles.


As an award winning author, Dr. Bell has been endorsed by the CEO and President's of such service greats as Four Seasons Hotels, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Marriott and many others. Leadership Excellence Magazine listed him among the top 30 thought leaders in North America and Global Gurus has ranked him for the last three straight years among the top three speakers in the world on customer service.

Paul Deegan
Closing General Session on Tuesday, June 12

Paul Deegan's passion for remote and wild places began in1985 when he was thrown through the back window of a car in a high speed crash, luckily his head broke his fall. Hours later, a policeman came up to Deegan's hospital bed and said, "You should have died today." With these words ringing in his ears, Deegan vowed that at the end of every subsequent day, he would do something that would enable him to say that he’d had a great day.

Two years later, Deegan proposed and subsequently co-led a 47-strong team which cleaned up three decades of trash that had accumulated at the base of Mount Everest. While working, Deegan looked up and wondered for the first time what the view was like from the summit. Deegan went on to climb, trek and explore many of the world's most popular—and also some of its more esoteric—mountain regions. Everest remained at the core of many of his adventures.

However, after becoming embroiled in the infamous 'Into Thin Air' tragedy on Everest in 1996, Deegan gave up his dream to reach the top of the world, and vowed never to go back to the mountain. But the dream refused to die. After a hiatus of eight years, Deegan decided to return to Everest to make a final attempt to reach the summit. And 15 years after first looking up, he looked down on the rest of the world on a really great day.

An award-winning author and Fellow of the Royal Geographical Society, Deegan has been interviewed on the BBC, ITV, C4 and Sky, and was one of 10 finalists from 2500 applicants in the BBC’s nationwide search for new television experts. The Telegraph, The Guardian and The Baghdad Times have all covered Deegan’s expeditions.

Since reaching the summit, Deegan has returned to the Everest region to thank the Sherpas who helped him realize his dream, assisted scientists studying ocean acidification on a slab of floating sea ice in the Arctic and worked on the set of Tim Burton’s Charlie & The Chocolate Factory.