James Kane
Renowned Loyalty Expert
Opening General Session on Monday, June 24

James Kane helps organizations build and maintain business relationships by outlining the essential loyalty-building behaviors that promote unwavering and unlimited support from customers.

Combining the latest research in neurology, anthropology, and behavioral psychology, James presents an entirely new understanding of what it means to be loyal, how and why it exists, and what organizations and individuals can do to achieve it.

While highlighting the need to recognize and manage customer expectations, James draws from his experience as an advisor to some of the largest and most well-known organizations in the world — including Apple, Marriott Hotels and Major League Baseball — along with research from his upcoming books “The Loyalty Switch" and "Virtually Loyal."

With compelling visuals, personal anecdotes and powerful analogies, James bridges the gap between business and science. In fascinating and highly entertaining presentations, he reveals the principles of loyalty in practical terms, providing tangible steps for audiences to translate what they’ve learned into effective organizational processes.
Tom Vartanian
Executive Director & Professor of Law, Financial Regulation and Technology Institute, Antonin Scalia Law School, George Mason University
General Session on Monday, June 24

With over 40 years of experience as a regulator and legal advisor in the financial industry, Thomas P. Vartanian is now the Executive Director & Professor of Law at the Program for Financial Regulation & Technology at George Mason University’s Antonin Scalia Law School. In this session, he will explore the linkage between Financial Crisis and Government regulation over the last two centuries, and how technology will play a determinative role in the future. Mr. Vartanian will also explore the Administration’s new regulatory model and how regulation must move toward principals-based oversight, supplemented by rigorous cost-benefit analyses, Artificial Intelligence and technologies that empower rather than overpower regulated institutions.
Sydney Garmong
Partner, Crowe LLP
General Session on Tuesday, June 25

ydney Garmong is the Crowe LLP office managing partner in Washington, D.C. She leads the regulatory area of the firm’s national office, which focuses primarily on matters related to the U.S. Securities and Exchange Commission (SEC), the federal financial institution regulators (the Federal Deposit Insurance Corp. (FDIC), Federal Reserve, Office of the Comptroller of the Currency (OCC), and National Credit Union Administration (NCUA)), and other regulators.

Sydney’s primary responsibilities focus on accounting, financial reporting, and regulatory issues affecting financial institutions. In addition to addressing technical issues, Sydney is a frequent speaker at industry and regulatory conferences.

Sydney chairs the American Institute of Certified Public Accountants (AICPA) Depository Institutions Expert Panel, which is responsible for addressing professional practice issues affecting financial institutions and for maintaining an ongoing relationship with various regulatory and standard-setting agencies, including the Financial Accounting Standards Board, SEC, Federal Reserve, FDIC, OCC, and NCUA.

Prior to joining Crowe, Sydney was a senior manager at the AICPA, where she addressed financial institution and financial instrument accounting, auditing, and regulatory matters. She also served as the staff liaison to the AICPA’s financial services expert panel and worked on other related projects with the Financial Reporting Executive Committee, the AICPA’s senior technical committee on accounting and financial reporting matters.