James Kane
Customer Loyalty Author and Researcher
Opening General Session on Monday, June 24

James Kane helps organizations build and maintain business relationships by outlining the essential loyalty-building behaviors that promote unwavering and unlimited support from customers.

Combining the latest research in neurology, anthropology, and behavioral psychology, James presents an entirely new understanding of what it means to be loyal, how and why it exists, and what organizations and individuals can do to achieve it.

While highlighting the need to recognize and manage customer expectations, James draws from his experience as an advisor to some of the largest and most well-known organizations in the world — including Apple, Marriott Hotels and Major League Baseball — along with research from his upcoming books “The Loyalty Switch" and "Virtually Loyal."

With compelling visuals, personal anecdotes and powerful analogies, James bridges the gap between business and science. In fascinating and highly entertaining presentations, he reveals the principles of loyalty in practical terms, providing tangible steps for audiences to translate what they’ve learned into effective organizational processes.
Thomas P. Vartanian
Executive Director & Professor of Law, Financial Regulation and Technology Institute, Antonin Scalia Law School, George Mason University
General Session on Monday, June 24

Thomas P. Vartanian is the Executive Director of the Program on Financial Regulation & Technology at George Mason University’s Antonin Scalia Law School, where he is also a Professor of Law. Between 1983 and 2018, he chaired the Financial Institution’s practices at the international law firms of Dechert LLP and Fried Frank LLP, where he was consistently recognized by clients in Chambers USA as “one of the best financial services lawyers in America.”

Mr. Vartanian served in the Reagan Administration as General Counsel of the Federal Home Loan Bank Board and the FSLIC. Prior to that, he served in the Office of the Comptroller of the Currency as Special Assistant to the Chief Counsel. In 2017, he was a finalist to be President Trump’s choice as the first Vice Chairman for Supervision of the Board of Governors of the Federal Reserve System.

Mr. Vartanian served as Chairman of the American Bar Association’s Cyberspace Law Committee between 1998 and 2002, and in that capacity chaired an international task force of lawyers from twenty countries which issued, “Achieving Legal and Business Order in Cyberspace: A Report on Global Jurisdiction Issues Created by Cyberspace.”

He is a frequent lecturer and media commentator on the financial services industry, having appeared on Tucker Carlson Tonight, CNN and Bloomberg News. He has been an adjunct professor of law teaching banking and electronic commerce law at Georgetown, George Washington and Boston University Schools of Law. He has authored more than four hundred articles and eight books, and is currently writing a new book on the causes of financial crises in the United States over the last two hundred years.

Sydney Garmong
Partner, Crowe LLP
General Session on Tuesday, June 25

Sydney Garmong is the Crowe LLP office managing partner in Washington, D.C. She leads the regulatory area of the firm’s national office, which focuses primarily on matters related to the U.S. Securities and Exchange Commission (SEC), the federal financial institution regulators (the Federal Deposit Insurance Corp. (FDIC), Federal Reserve, Office of the Comptroller of the Currency (OCC), and National Credit Union Administration (NCUA), and other regulators.

Sydney’s primary responsibilities focus on accounting, financial reporting, and regulatory issues affecting financial institutions. In addition to addressing technical issues, Sydney is a frequent speaker at industry and regulatory conferences.

Sydney chairs the American Institute of Certified Public Accountants (AICPA) Depository Institutions Expert Panel, which is responsible for addressing professional practice issues affecting financial institutions and for maintaining an ongoing relationship with various regulatory and standard-setting agencies, including the Financial Accounting Standards Board, SEC, Federal Reserve, FDIC, OCC, and NCUA.

Prior to joining Crowe, Sydney was a senior manager at the AICPA, where she addressed financial institution and financial instrument accounting, auditing, and regulatory matters. She also served as the staff liaison to the AICPA’s financial services expert panel and worked on other related projects with the Financial Reporting Executive Committee, the AICPA’s senior technical committee on accounting and financial reporting matters.